Terms of Service

By accessing or using rivetbay.com and its related forms, tools, and subdomains (collectively, the “site”), you agree to these Terms of Service (the “terms”), which form a binding agreement between you and Rivet Bay LLC (“Rivet Bay,” “we,” “us,” or “our”). If you do not agree, do not use the site.

You represent that you are at least 18 years old and, if you use the site on behalf of a company or other entity, that you have authority to bind that entity to these terms.

These terms govern your use of the site only. Any engagement of Rivet Bay’s services is governed by a separate written agreement; if that agreement conflicts with these terms, the separate agreement controls for that engagement.

You agree that you will not:

• Use the site in any unlawful way or for any unlawful purpose.
• Interfere with or disrupt the site, or attempt to gain unauthorized access to it or its systems or networks.
• Scrape, crawl, harvest, or use automated means to collect content or data from the site in a way that burdens our infrastructure, or use the site’s content to train or build machine-learning or AI models or datasets without our prior written permission.
• Submit spam, malware, or malicious or unlawful content.
• Misuse the contact, booking, application, or audit forms or tools.
• Reverse engineer, decompile, or attempt to derive the source code of the site except where such restriction is prohibited by law.

The site and its content — including text, design, graphics, photography, logos, and code — are owned by Rivet Bay or its licensors and are protected by intellectual property laws. We grant you a limited, personal, non-exclusive, non-transferable, revocable license to view the site for your own informational and non-commercial use. You may not copy, reproduce, distribute, modify, or republish the content without our prior written permission, except as permitted by applicable law.

“Rivet Bay” and our logo are our trademarks. Client names, logos, and case-study marks shown on the site belong to their respective owners and are used with permission or as permitted by law.

When you submit an inquiry, booking, job application, or URL through the site, you confirm that the information is accurate and that you have the right to share it. Information you submit is handled as described in our Privacy Policy. Please do not send confidential or sensitive information through the site’s forms.

You grant us a non-exclusive, worldwide, royalty-free license to use the information and materials you submit for the purpose of responding to you and operating the site. If you send us feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free license to use them without restriction or obligation to you.

Booking a discovery call through the site (via TidyCal) is for scheduling only. It does not create a contract for services or any obligation on our part to provide services. A client engagement is formed only when both parties sign a separate written agreement. We do not guarantee the availability of any particular time or that a call will result in an engagement.

The site-performance audit tool returns automated, third-party-generated results for informational purposes only. The results are provided “as is,” may be inaccurate or incomplete, and do not constitute professional advice or any guarantee of performance, ranking, or results. You rely on them at your own risk.

Content on the site, including any articles, is provided for general information only and is not legal, financial, marketing, or other professional advice. Nothing on the site is a guarantee of any particular outcome. Search, ranking, traffic, and conversion results depend on many factors outside our control, and we do not guarantee any specific SEO, AEO, or business results from information on the site.

The site relies on third-party services (including Resend, Cloudflare Turnstile, TidyCal, Upstash, Google, Cloudinary, Sentry, and Vercel) and may link to other websites. We are not responsible for the content, policies, or practices of third parties, and their terms and privacy policies apply to your use of their services.

The site is provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory, including the implied warranties of merchantability, fitness for a particular purpose, title, accuracy, and non-infringement. We do not warrant that the site will be uninterrupted, timely, secure, error-free, or free of harmful components, or that any content or audit result is accurate or reliable. You use the site at your own risk.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.

To the fullest extent permitted by law, Rivet Bay and its members, officers, employees, and contractors will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business, arising out of or related to your use of, or inability to use, the site, whether based in contract, tort, or any other theory, even if advised of the possibility of such damages.

Our total aggregate liability for all claims arising out of or related to the site or these terms will not exceed the greater of the amount you paid us to use the site (which, for the public site, is zero U.S. dollars) or one hundred U.S. dollars (USD $100).

Some jurisdictions do not allow certain limitations of liability, so some of the above limitations may not apply to you. Nothing in these terms excludes liability that cannot be excluded under applicable law.

You agree to indemnify, defend, and hold harmless Rivet Bay LLCand its members, officers, employees, and contractors from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to your use of the site, your submissions, your violation of these terms, or your violation of any law or the rights of a third party.

Please read this section carefully. It affects your legal rights, including your right to file a lawsuit in court and to have disputes decided by a jury or as part of a class action.

Informal resolution first. Before starting a formal proceeding, you agree to try to resolve the dispute informally by sending written notice to hello@rivetbay.com describing the dispute and the relief you seek. If the dispute is not resolved within 30 days, either party may proceed to arbitration as set out below.

Binding arbitration. Any dispute, claim, or controversy arising out of or relating to the site or these terms that is not resolved informally will be settled by final and binding individual arbitration administered in the Commonwealth of Massachusetts under the rules of a recognized arbitration provider, rather than in court, except as provided below. Judgment on the award may be entered in any court of competent jurisdiction.

Class-action and jury waiver.You and Rivet Bay agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person’s claims or preside over any form of class proceeding. You and Rivet Bay waive any right to a jury trial.

Exceptions. Either party may bring an individual claim in small-claims court, and either party may seek injunctive or other equitable relief in court to protect its intellectual property or confidential information. If the class-action waiver is found unenforceable as to a particular claim, that claim (and only that claim) will proceed in court; the remainder of this section will remain in effect.

These terms are governed by the laws of the Commonwealth of Massachusetts, without regard to its conflict-of-laws rules. To the extent any dispute is not subject to arbitration, you agree to the exclusive jurisdiction and venue of the state and federal courts located in Massachusetts.

Any claim arising out of or related to the site or these terms must be brought within one (1) year after the claim arose; otherwise, it is permanently barred, except where a longer period is required by applicable law.

We may suspend, restrict, or terminate your access to the site at any time, with or without notice, for any reason, including if we believe you have violated these terms. Provisions that by their nature should survive termination — including intellectual property, disclaimers, limitation of liability, indemnification, dispute resolution, and the general terms — will survive.

We may update these terms from time to time. When we do, we will revise the “last updated” date above. Your continued use of the site after changes take effect constitutes acceptance of the revised terms.

If any provision of these terms is held unenforceable, the remaining provisions will remain in full force. Our failure to enforce any provision is not a waiver of it. These terms, together with the Privacy Policy and any separate written agreement for services, are the entire agreement between you and us regarding the site. You may not assign these terms; we may assign them in connection with a merger, acquisition, or sale of assets. We are not liable for any failure or delay caused by events beyond our reasonable control. Section headings are for convenience only. You consent to receive notices and communications from us electronically, including by email or by posting to the site.

Questions about these terms? Contact Rivet Bay LLC by email at hello@rivetbay.com or by mail at 847 Washington Street, Weymouth, MA.